Privacy Policy
This Privacy Policy explains how Botanicals & Aromatics (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, make a purchase, or interact with our services.
We are committed to maintaining a transparent, responsible, and secure approach to data handling.
By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information to process orders, improve our services, and provide a smooth customer experience.
Information You Provide Directly
Name
Billing and shipping address
Email address
Phone number (optional)
Order details
Customer service messages
Information Collected Automatically
When you browse our website, we may collect:
IP address
Device type
Browser type
Pages viewed
Time spent on the site
Cookies and tracking data
This helps us improve website performance and user experience.
Payment Information
We do not store or process payment card details.
All payments are handled securely by thirdparty payment processors (e.g., Stripe, PayPal, Shopify Payments).
How We Use Your Information
We use your information to:
Process and fulfil orders
Provide order updates and customer support
Improve website functionality and product offerings
Detect and prevent fraud
Comply with legal obligations
Send optional marketing communications (only with your consent)
We do not sell or rent your personal information to third parties.
Legal Basis for Processing (UK GDPR)
We process personal data under the following lawful bases
Contractual necessity
to fulfil your order
Consent
for marketing communications
Legitimate interests
improving our services and preventing fraud
Legal obligation
recordkeeping and compliance
Cookies & Tracking Technologies
Our website uses cookies to:
- Enable essential site functions
- Remember your preferences
- Analyse website performance
- Support secure checkout
You can manage or disable cookies through your browser settings, though some features may not function correctly without them.
Sharing Your Information
We only share your information with trusted service providers necessary to operate our business, such as:
- Payment processors
- Shipping carriers
- Website hosting providers
- Analytics tools (e.g., Google Analytics)
- Fraud prevention services
These partners only receive the information required to perform their services and must protect your data.
Data Storage & Security
We take data protection seriously and use:
- Encrypted connections (HTTPS)
- Secure servers
- Access controls
- Regular security reviews
While no system is 100% secure, we follow industry best practices to safeguard your information.
Data Retention
We retain personal data only as long as necessary for:
- Fulfilling orders
- Meeting legal and accounting requirements
- Resolving disputes
Marketing data is retained until you unsubscribe.
Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Request corrections
- Request deletion (“right to be forgotten”)
- Object to processing
- Withdraw consent for marketing
- Request data portability
To exercise these rights, contact us at info@botanicalsandaromatics.com.
Marketing Communications
You will only receive marketing emails if you opt in.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
ThirdParty Links
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.
Children’s Privacy
Our products and website are not intended for individuals under 18 years old.
We do not knowingly collect data from minors.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The latest version will always be available on this page, with the updated date shown at the top.
Contact Us
For questions about this Privacy Policy or your personal data: