Shipping Policy
This Shipping Policy explains how Botanicals & Aromatics (“we”, “us”, “our”) processes, dispatches, and delivers orders placed through our website. We aim to provide fast, reliable, and transparent shipping for all customers.
By placing an order, you agree to the terms outlined below.
Order Processing Times
- Orders are processed Monday to Friday, excluding bank holidays.
- Standard processing time is 1–2 business days.
- During peak periods (seasonal sales, promotions), processing may extend to 3–5 business days.
- You will receive a confirmation email once your order has been dispatched.
If we anticipate delays, we will notify you by email.
Shipping Options & Delivery Times
United Kingdom (Domestic Shipping)
We offer the following services:
- Standard Delivery (2–4 business days)
- Tracked Delivery (1–3 business days)
- Express Delivery (1–2 business days) — where available
Delivery times begin once the order has been dispatched.
International Shipping
We ship to most countries worldwide.
Estimated delivery times:
- Europe: 5–10 business days
- Rest of World: 7–15 business days
Delivery times vary depending on destination, customs processing, and local postal services.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination
- Weight and size of the order
- Selected shipping method
Any promotional freeshipping offers will be clearly displayed on our website.
Customs, Duties & Import Taxes (International Orders)
International customers are responsible for:
- Customs fees
- Import duties
- Local taxes
- Any regulatory restrictions in their country
Botanicals & Aromatics is not liable for delays caused by customs inspections or import regulations.
If a parcel is refused or returned due to unpaid customs fees, the cost of return shipping may be deducted from your refund.
Delivery Issues
Delayed Deliveries
If your order is delayed beyond the estimated timeframe:
⦁ Check your tracking information (if applicable)
⦁ Contact us at info@botanicalsandaromatics.com
We will investigate with the courier and provide updates.
Lost Parcels
A parcel is considered lost when:
⦁ The courier confirms it cannot be located
⦁ The tracking has not updated for an extended period
⦁ The delivery window has passed significantly
Once confirmed lost, we will offer a replacement or refund.
Incorrect Address
Please ensure your shipping address is correct at checkout. We cannot replace or refund orders delivered to an incorrectly entered address.
Packaging & Product Safety
All orders are packaged securely to protect products during transit. We use recyclable or biodegradable materials wherever possible.
If your order arrives damaged, contact us within 48 hours with photos so we can resolve the issue promptly.
Split Shipments
In some cases, your order may be shipped in multiple parcels to ensure faster delivery or due to stock availability. You will not be charged extra for split shipments.
Tracking Information
Tracking is available for most shipping methods. You will receive a tracking link via email once your order has been dispatched.
If tracking is unavailable for your chosen method, this will be clearly stated at checkout.
PreOrders & Backorders
If an item is marked as preorder or backorder:
⦁ The estimated dispatch date will be shown on the product page
⦁ Your entire order may be held until all items are available
⦁ You may request split shipping (additional charges may apply)
Contact Us
For any shippingrelated questions or support: