Terms & Conditions
These Sales Terms & Conditions apply to all purchases made through the Botanicals & Aromatics website. By placing an order, you agree to these terms.
Definitions
“We”, “us”, “our” refers to Botanicals & Aromatics.
“You”, “your” refers to the customer placing an order.
“Products” refers to any items sold on our website.
Product Information
We take care to ensure all product descriptions, images, and details are accurate. However:
Colours, packaging, and appearance may vary slightly.
All products are for aroma and fragrance use only.
Products are not for ingestion, not for medical use, and not intended to diagnose, treat, cure, or prevent any disease.
We reserve the right to update product information at any time.
Pricing
All prices are listed in GBP (£).
Prices include VAT where applicable.
We reserve the right to change prices at any time.
The price you pay is the price displayed at checkout at the time of purchase.
Ordering Process
When you place an order:
You will receive an order confirmation email.
This confirmation does not constitute acceptance of your order.
We reserve the right to refuse or cancel orders, including if:
the product is unavailable,
there is a pricing or listing error,
we suspect fraudulent activity.
If we cancel an order after payment, you will receive a full refund.
Payment
We accept the payment methods shown at checkout. Payment must be made in full before your order is dispatched.
We do not store your payment details; all transactions are processed securely by thirdparty payment providers.
Shipping & Delivery
Orders are typically dispatched within 1–3 working days.
Delivery times vary depending on your location and the courier.
Once dispatched, delivery times are outside our control.
You are responsible for providing an accurate delivery address.
Full details are available in our Shipping Policy.
Returns & Refunds
We accept returns only if:
the item is unopened,
in its original condition,
returned within 14 days,
and the buyer covers return postage.
We cannot accept returns of opened products for hygiene and safety reasons.
Full details are available in our Returns & Refunds Policy.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, you must contact us within 48 hours with:
your order number,
photos of the issue,
a description of the problem.
We will arrange a replacement or refund where appropriate.
Product Safety & Liability
By purchasing from us, you agree to:
use products responsibly,
follow all safety guidance,
keep products away from children and pets.
We are not liable for:
misuse of products,
allergic reactions,
damage caused by improper handling,
losses caused by courier delays or thirdparty services.
Intellectual Property
All content on our website — including text, images, branding, and product descriptions — is the property of Botanicals & Aromatics and may not be copied or reproduced without permission.
Privacy
Your personal information is handled in accordance with our Privacy Policy. We do not sell or share your data with third parties except where necessary to fulfil your order.
Governing Law
These Sales Terms & Conditions are governed by the laws of England and Wales. Any disputes will be resolved in UK courts.